Domestic Quality.
Nearshore Cost.
No Compromise.
The industry standard forces a trade-off. GTCX is the solution: domestic-or-better quality delivered at a 40-60% lower cost.
Key benefits
Unbeatable Cost Efficiency
We deliver premium quality at a sustainable nearshore cost, maximizing your ROI and beating skyrocketing domestic pricing.
Authentic Linguistic and Cultural Fluency
Our US-raised agents connect naturally with customers because they speak, chat, and email with the familiar cadence and cultural references that Americans relate to.
Exceptional Talent Pool
We bypass domestic recruitment challenges by tapping a large, motivated talent pool. We launch quickly, scale flexibly, and keep our elite team members engaged.
Our Process
Most vendors hand you a stack of reports and call it a "partnership". Our model is different: It's a direct, four-step operation built on absolute goal alignment. We don't get paid bonuses unless your metrics move. This ensures you get strategic value and not just labor.
Define Mission:
Align Talent:
Proactive Optimization:
Outperform & Scale:
The Data Doesn’t Lie
Problems solved
Revenue Problem
Linguistic Barrier
Cultural Disconnect
Unsustainable Cost
Passive Vendor
Turnover Trap
Have a question? We’re here to help.
Our agents were raised in the US through residency or extended stays, making them fluently bilingual and bicultural. This cultural fluency allows for the authentic rapport offshore teams fundamentally cannot replicate.
You can expect 40-60% cost savings compared to domestic operations, without compromising the service level of your premium customer segment.
It's a false trade-off. We've achieved #1 in both conversion rates and customer satisfaction for a major hotel client simultaneously.
We are built for speed and scale. We've taken over projects with a six-month ramp-up and delivered in six days, consistently showing the flexibility and talent pull needed to launch quickly.
Your Growth Is Our Benchmark
